FAQs
Frequently asked questions related to a specific product/service.
Are you licensed and insured?
Yes, we are fully licensed and insured to provide comprehensive restoration services for both residential and commercial properties.
Do I have to use the restoration company recommended by my insurance company?
No, you have the right to choose any licensed restoration company to work on your property. We work with all insurance companies to ensure a smooth process.
What happens if additional damage is found after repairs are started?
If additional damage is discovered during the repair process, we will notify you and your insurance company immediately to discuss the necessary steps and ensure the additional repairs are covered.
What if I want to do some remodeling while my home is being repaired?
We can incorporate remodeling projects into the restoration work. Discuss your ideas with us, and we’ll create a plan that integrates your remodeling goals with the necessary repairs.
How do I know if my claim is covered by my insurance?
We will assist you in reviewing your insurance policy and communicating with your insurance adjuster to determine what is covered under your policy.
Who pays you?
In most cases, your insurance company will pay us directly for covered repairs. If there are any non-covered repairs or upgrades, we will discuss the payment options with you.
What if I don't use the money I get to make repairs?
It is important to use the insurance money for the intended repairs to maintain the value and safety of your property. Not making the necessary repairs can result in further damage and potential insurance issues in the future.
What is the difference between an insurance claim vs. home remodeling?
An insurance claim covers necessary repairs to restore your home to its pre-loss condition after damage. Home remodeling, on the other hand, involves upgrades and changes that are not covered by insurance but can be incorporated during the repair process if you choose.
What is included in claim payments?
Claim payments typically cover the cost of repairs, materials, and labor required to restore your home to its pre-damage condition. Specifics will depend on your insurance policy and the nature of the damage.
What is depreciation?
Depreciation refers to the reduction in the value of your property or belongings over time due to age, wear and tear, or obsolescence. Your insurance policy may account for depreciation when determining the value of your claim.
Do I have to pay my deductible?
Yes, you are responsible for paying your insurance deductible. This is the amount you agreed to pay out-of-pocket before your insurance coverage applies.